The internship will focus on improving data collection, tracking, and reporting for cost savings and cost avoidance in the Sourcing group and efficient communication to the Masco Corporate Global Sourcing team. In our current condition savings data is collected, tracked, and reported from an excel spreadsheet. Data is then reformatted for communication to the Masco team. The target condition is to create a database where data can be tracked from the idea phase, through evaluation and implementation, and to a completed status, in a manner that correlates through to the P&L. The data should also be tracked according to our actual and forecasted volumes with impact timing measured (both on an annual and calendar basis).
The internship will require interaction with the sourcing team members, operations finance, and Masco Corporate Global Sourcing. The intern can expect to learn the impact of supply chain in the P&L along with the importance of timely and accurate data communication in the business. The ideal candidate will have a supply chain or operations management major with a minor in systems or at least a strong interest and ability in working with data (MS Access or other database tool).
The internship will focus on data collection & analysis, program management and reporting for various EHS systems. Activities will include preparations for the Corporate Sustainability Report, administration of the ISO14001 Environmental Management System and the development of an implementation plan for the Safety Culture Survey. The intern may also have the opportunity to work on various other EHS projects including compliance, continuous improvement projects, internal auditing and product marketing. The internship will involve interaction with EHS team members at various facility locations.
The ideal candidate will have strong communication skills; engaging others in a cooperative and responsible manner. The ideal candidate will be pursuing a degree in Environmental, Health and Safety Management, or similar field, with an interest in data and project management.
Responsible for the first level customer support and user Client Services Desk support. The Client Services Desk is the single point of contact for our customers. First level support consists of resolving simple and intermediate service issues in a timely manner. Issues requiring in-depth problem solving skills or programming skills will be escalated to the next level of support for resolution.
•Analyze, troubleshoot, and resolve user and customer Client Services Desk problem tickets in a timely manner.
•Assist technical services team as required. May include building and configuring computers and installing hardware and software.
•Communicate resolution of Client Services Desk calls to appropriate users and customers.
•Confer with and advise colleagues of technical problems and processes.
•Work jointly with other information groups and business units to coordinate activities.
•Focus efforts on continuous improvement looking for ways to streamline processes and to improve customer satisfaction.
•Document Client Services Desk processes as necessary.
•Log all calls/issues in the Client Services Desk tracking system along with resolutions.
•Submit knowledge documents for all resolutions not already contained in the knowledgebase. Update all existing documentation that is not current.
•Maintain Client Services Desk metrics and provide reports to management.
•Monitor work using the management by planning (MBP) process.
•Visit plants, service centers, customers, and suppliers as necessary to gain a thorough business understanding.
•Monitor Legacy systems to insure they are operating correctly. When they are not, take corrective action.
•Participate in off hour on call problem resolution process.
•Provide backup coverage for 1st shift operations and 2nd/3rd shift Client Services Desk absences. Will be required to work 2nd/3rd shift a minimum of 2 weeks per year.
•Must be enrolled in a Bachelor’s Program
•Proficient computer skills required including knowledge of Windows, Microsoft Office products, Internet, printing.
•Proven ability to function with minimal direction in completing the responsibilities of position.
•Demonstrated ability to communicate clearly and effectively over the phone in a professional manner.
•Strong troubleshooting skills.
•Good written and verbal communication skills.
•Ability to prioritize and multi-task various and conflicting responsibilities.
•Strong organizational skills.
•Able to lift 50 lbs.
•1-3 years of information technology experience.
•Proficient computer skills required including knowledge of operating systems, network operating systems, importing and exporting of data, communications and AS400.
•Previous experiences on an Information Systems Help Desk.
•Experience with remote user support, VPN and wireless technologies.
•Previous Customer Service experience.
The internship will focus on working with inventory planners to ensure optimal stocking plans are in place for the upcoming 2013 Merillat launch (scheduled for August 19). Doors, drawer fronts, and accessory parts are all evaluated for forecasted volume and then slated for make to order, finish to order, or stock to meet the Merillat 5-day delivery value proposition. Analysis on which way parts should be manufactured (MTO, FTO, stock) has a direct impact on our on-time conformance metric at the assembly plants and our ability to deliver on the brand value proposition. As an example, for the 2013 Merillat launch our SKU base for doors will increase from approximately 42,000 to 102,000 which will create a larger demand on our MTO and FTO business. Inventory storage locations are fixed for the purposes of this launch. The intern can expect to learn the function of an inventory planner, commonly an entry level supply chain position, with an opportunity to make a direct impact on a successful product launch.