Video ForeSee Results
What encourages a customer to buy instead of just browse? How do you keep buyers coming back? For some, customer satisfaction is the riddle of the Sphinx. For the gurus at ForeSee Results, it’s an opportunity to understand the wants, needs and habits of online shoppers.
Customer satisfaction. Everyone wants it, few know how to consistently earn it. It’s fickle, elusive and oh-so necesary to success.
ForeSee Results has made it their mission to quanitfy and qualify what makes a customer return to an online business again and again. What makes a person choose to buy that new raincoat or mp3 player or pair of socks? What encourages him or her to make the leap from browser to buyer?
Using the proven methodology of the University of Michigan’s American Customer Satisfaction Index, this Ann Arbor start up is growing in leaps and bounds, working their magic for retail, entertainment, healthcare, financial services, manufacturing, and government clients.
By why read our blah blah blah when you get it from the horses mouth? Tom Hendrickson takes you on a tour of this ever-evolving Internet company. Click the YouTube video below.
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