Chelsea’s Servant Systems grows by designing software for franchises

There is a decent chance the clerks at your favorite local franchise can do their job thanks to Servant Systems.The Chelsea-based firm creates the software that franchises use to run their operations at both the store and corporate level. And it now provides these services for the likes of Domino’s, Molly Maid and Mr. Router.Servant Systems started in 1991 and now employs eight people and the occasional independent contractor. The firm is in a holding pattern right now in regards to growth as it tries to take on a few more franchise customers.”We hope to take on two more franchises this year,” says Don DeSmith, president of Servant Systems. “If that happens we could add a person or two this year.”It’s part of the company’s goal for steady, sustainable growth. It’s trying to avoid rocketing success that can so quickly and easily turn into a shooting star.Source: Don DeSmith, president of Servant SystemsWriter: Jon Zemke